Legal Information

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

The following sets out the terms of trade for Li’l Boxes.

By submitting an Order for the purchase of goods, you agree to be bound by our Terms of Trade.

Goods and/or Services

We have set out clearly on this website as best we can the specifications, and where possible included images, of the boxes available for purchase.

By submitting an order we deem that you have checked the specifications carefully and that the box will meet your needs. Should you have any questions or concerns, please contact us prior to submitting an order.

Price

Pricing on the Li’l Boxes Neto commerce site is inclusive of GST.

Delivery

Delivery of your goods will be provided by a third party courier if requested by the customer.

Where freight costs are included on your invoice, they are an estimate based on the advice of the courier company that is transporting your goods. They are a third party provider to us.

There may be factors outside our control where the price charged is higher than the price quoted (typically including but not limited to waiting time for unload or extra assistance to unload). Where this is the case, we reserve the right to recover those extra charges.

Payment

Payment for goods ordered on this website is by credit card.

Customers who wish to purchase from us on an ongoing basis are welcome to apply for a 30 day account.

Copyright

Any diagrams provided by us in the process of quoting and supplying products remain the property of Northern Pallets & Crates / Li’l Boxes and cannot be provided to our competitors to copy.

Custom designs for customers may be replicated for other customers from time to time, unless specifically requested otherwise.

Warranty

We agree to repair/replace any defective goods within a ‘reasonable’ period providing that the defect is in the materials or in the workmanship of the goods. For damages to goods that have occurred after the client has taken ownership of them, we are not responsible. We can quote to repair your damages at your cost.

PLEASE NOTE CAREFULLY:

The boxes available on this website (unless otherwise indicated) are made from “wet” wood which is straight from the tree. Wood is a natural product with inherent differences in moisture level, knots, grain and colour. While we do warrant the basic construction of our boxes there are some factors based on the nature of the wood that we cannot warrant.

For boxes made from “wet” wood we do not warrant against splitting, warping, saw marks, grain or colour variation, knots or mould.

  • Warping and splitting may occur to some boards and because different boards on the box may dry at different rates.
  • Some boards may have saw marks and a furry finish depending upon water content.
  • We make every effort to avoid knots in places that affect the stability of the box but we cannot eliminate them altogether.
  • Because wood is a natural product there may be grain and colour variation.
  • On natural finish boxes mould may exist in moist conditions and can be treated with vinegar which may leave a blue stain on the wood. If the boxes are either “aged” with our special ageing formula or stained they will generally not mould.

For boxes made from kiln dried wood we do not warrant against knots or differences in grain or colour

  • We make every effort to avoid knots in places that affect the stability of the box but we cannot eliminate them altogether.
  • Because wood is a natural product there may be grain and slight colour variation.

You are deemed to have accepted this warranty by submitting an order. After delivery any boxes with the above listed “faults” will be replaced at your expense.

WHAT can be returned?
If you find that the standard stock boxes you bought aren’t suitable for your requirements you are welcome to return them provided they are in re-saleable condition.

Should you have ordered custom boxes to your specifications, and you find they aren’t right for what you require, then we cannot offer you a refund/credit as it is unlikely that we would be able to sell these to someone else.

If the boxes are defective in some way, please contact us as soon as possible so that we can rectify this for you.

We agree to repair/replace any defective goods within a ‘reasonable’ period providing that the defect is in the materials or in the workmanship of the goods. For damages to goods that have occurred after the client has taken ownership of them, we are not responsible. We can quote to repair your damages at your cost.

WHEN do items need to be returned by?
Products need to be returned within 2 weeks of your receipt.

WHERE do items need to be returned to?
Returns will need to be made back to our office at 29 Bellchambers Road, Edinburgh North, SA, 5113.

We will not bear any costs of returning “change of mind” goods to our location.

CREDIT for returns?
Customers can receive a credit for return of stock items only, provided they are in re-saleable condition.

Packing materials?
The customer must ensure that the goods are packaged for return in a manner that will prevent them from being damaged during transit. Goods will be rejected upon delivery if there is visible damage to the products.

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

We do not store credit card information, we securely submit credit card information to our bank for processing.

Our boxes are made from either “wet” wood which is straight from the tree or kiln dried wood which has been dried and machined. Wood is a natural product with inherent differences in moisture level, knots, grain and colour. While we do warrant the basic construction of our boxes there are some factors based on the nature of the wood that we cannot warrant.

For boxes made from “wet” wood we do not warrant against splitting, warping, saw marks, grain or colour variation, knots or mould.

  • Warping and splitting may occur to some boards and because different boards on the box may dry at different rates.
  • Some boards may have saw marks and a furry finish depending upon water content.
  • We make every effort to avoid knots in places that affect the stability of the box but we cannot eliminate them altogether.
  • Because wood is a natural product there may be grain and colour variation.
  • On natural finish boxes mould may exist in moist conditions and can be treated with vinegar which may leave a blue stain on the wood. If the boxes are either “aged” with our special ageing formula or stained they will generally not mould.

For boxes made from kiln dried wood we do not warrant against knots or differences in grain or colour.

  • We make every effort to avoid knots in places that affect the stability of the box but we cannot eliminate them altogether.
  • Because wood is a natural product there may be grain and slight colour variation.

You are deemed to have accepted this warranty by issuing a purchase order. After delivery any boxes with the above listed “faults” will be replaced at your expense.